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FAQ

How much is postage?

We offer Flat Rate Postage of $18.95 EXPRESS via Australia Post. Postage will be calculated at check out. The more plants you order the more cost effective the postage.

How big are the plants?

We supply our plants in retail sized tubes and pots, not propagation tubes. This means you get bigger plants for your money and they have well developed roots allowing them to be planted directly into the ground. Our Canna, Iris and Kniphofia are sent bare rooted for ease of postage as well as a large range of succulents. Our bare rooted perennials are advanced plants bare rooted down for ease of postage. Our plants are grown in full sun and are therefore sun-hardened, just allow a few days for recovery from posting where they have been in the dark.

Do you have more plants?

Need more plants than what is currently listed? Just send us an email and we will get back to you with stock levels as soon as possible.

Can I order just one plant?

Yes you can but postage per plant becomes cheaper the more you buy.

How long will my plants take to arrive?

Usually your plants will be shipped within 7-10 days. We post orders on a Friday for orders placed before 2pm Thursday. Orders placed after 2pm Thursday will be held over to the following Friday. South Australian orders may be held over for postage on Monday instead. At peak times we may post twice a week on Mondays and Fridays. We will email you with a tracking no when your plants are posted. There may be longer delays at Easter and Christmas.

How do you package plants for shipping?

We take great care to prepare your plants for shipping. They are well watered and each plant is individually staked and taped to reduce breakage and ensure soil and moisture is retained in transit. We also label each variety so you can identify your plants upon receipt. In the unlikely event of a problem please contact us within 24 hours of delivery.

Can I add to my order?

Unfortunately once an order has been paid for a new order must be made for any additional items and postage.

Can I cancel my order?

Yes, if the order has not been packed there is a $5 charge for the administrative time involved and the rest, less the Paypal fees charged to us, will be refunded to your account.

If your order has been packed and a postage label initiated you will be charged 20% of your order cost for time spent removing the specialised packing from the plants,  the cost of the postage label and Paypal fees incurred on your order. Remaining funds will be deposited back to your account. This could be costly to you so please advise us asap if you have a change of mind.

Once your order has left the premises we are unable to cancel the order.

Can I return my order?

Please chose your selections carefully as we cannot accept returns. SA is a relatively disease free state and we can post almost any species to you however quarantine laws do not allow for the movement of a lot of species we sell back across the SA border.

I live in WA, NT and Tas, why cant I place an order?

Current state quarantine laws do not allow us to post to these states.

Do you post Overseas?

No, we do not post overseas. The export of plants from Australia requires a Phytosanitary Certificate, and most countries will require one to import them. We do not issue Phytosanitary Certificates. We reserve the right to cancel any orders found to be destined for overseas via a mail on-forwarding service or any other means. Refunds will be less the Paypal fees charged on the order.

How soon can I plant out my plants?

Our plants are grown in full sun and are therefore sun-hardened, just allow a few days for recovery from posting where they have been in the dark. We supply our plants in retail sized tubes and pots, not propagation tubes. This means you get bigger plants for your money and they have well developed roots allowing them to be planted directly into the ground.