FAQ

How much is postage?

We post plants via Australia Post and offer two postage rates. Postage will be calculated at check out. The more plants you order the more cost effective the postage.

Current postage prices are

Small box $10.50 holds 2 x 50mm forestry tubes or 1 65mm/75mm tube

Standard Shipping $16.00 Flat Rate for all other orders 

 

How big are the plants?

We supply our plants in retail sized tubes and pots, not propagation tubes. This means you get bigger plants for your money and they have well developed roots allowing them to be planted directly into the ground. Our plants are grown in full sun and are therefore sun-hardened, just allow a few days for recovery from posting where they have been in the dark.

Can I order just one plant?

Yes you can but postage per plant becomes cheaper the more you buy.

How long will my plants take to arrive?

Usually your plants will be shipped within 7-14 days. We will email you with a tracking no when your plants are posted. There will be longer delays at Easter and Christmas.

How do you package plants for shipping?

We take great care to prepare your plants for shipping. They are well watered and each plant is individually staked and taped to reduce breakage and ensure soil and moisture is retained in transit. We also label each variety so you can identify your plants upon receipt. In the unlikely event of a problem please contact us within 24 hours of delivery.

Can I add to my order?

Unfortunately once an order has been paid for a new order must be made for any additional items and postage. 

Can I cancel my order?

Yes, there is a $5 charge for the administrative time involved and the rest will be refunded to your account.

Can I return my order?

Please chose your selections carefully as we cannot accept returns. SA is a relatively disease free state and we can post almost any species to you however quarantine laws do not allow for the movement of a lot of species we sell back across the SA border.

I live in WA, NT and Tas, why cant I place an order?

Current state quarantine laws do not allow us to post to these states.

How soon can I plant out my plants?

Our plants are grown in full sun and are therefore sun-hardened, just allow a few days for recovery from posting where they have been in the dark. We supply our plants in retail sized tubes and pots, not propagation tubes. This means you get bigger plants for your money and they have well developed roots allowing them to be planted directly into the ground.